FAQ

Where can I find a Lockerpoint location?

Lockerpoint has multiple locations, including locations in the Netherlands, Belgium and the United Kingdom. Click here for an overview of all our locations.

What are the opening hours?

Most Lockerpoint locations are open 24 hours a day, seven days a week. However, opening days and hours may vary by location. Always visit our locations page to check the applicable opening hours for the Lockerpoint location you wish to use.

I know a suitable location for Lockerpoint. How can I suggest it?

We are always looking for suitable new locations. Please send us your suggestion using our contact form. If your suggestion results in a new Lockerpoint location, you may be eligible for a reward of EUR 500.

Can I book a locker in advance?

You can book a locker online before you arrive, but your rental starts immediately after payment. It is not possible to book a locker several days in advance.

For example, you can book a locker in the morning and use it later that same day. You can also rent a locker directly at the location using the payment terminal.

You can find the online booking link on the page of the location where you wish to rent a locker. All locker rentals have a minimum rental period of 24 hours.

How does online booking work?

After completing your payment, you will receive an email within five minutes. This email contains a link to our web app, which you can use to open and manage your locker.

You can also manage your locker using the payment terminal at the location.

Only open your locker when you are standing in front of it. If the locker is opened but not used within 15 minutes, it will automatically be released and made available to another customer. In this situation, no refund can be provided.

Can I change or cancel my booking?

Once payment has been completed, your booking cannot be changed, cancelled or refunded.

Can I arrive later after booking my locker?

Yes, but your rental period starts immediately after payment. Arriving later does not change or extend the rental period.

How do I rent a locker at the location?

Follow these steps at the payment terminal:

1. Select your preferred language.
2. Choose the option to rent a locker.
3. Select the required locker size or an available locker.
4. Enter your email address if you would like to receive your rental information and payment confirmation by email.
5. Choose a personal PIN code.
6. Complete the payment using a debit card, credit card or contactless payment method.
7. Place your luggage inside the locker and make sure the door is properly closed.

Your email address will never be used for marketing purposes.

How long can I use my locker?

All Lockerpoint rentals have a minimum rental period of 24 hours. Your rental starts immediately after payment.

Can I open my locker more than once?

Yes. You can open your locker as often as necessary during your rental period.

Use the link to our web app in your confirmation email or enter your rental details (locker number and PIN code) at the payment terminal. Select the option to continue using the locker (‘keep using locker’) and make sure the locker door is properly closed afterwards.

Do not select ‘I’m leaving / Check out’ until you have collected all your belongings and are ready to end your rental.

What happens if I leave the locker door open?

Only open your locker when you are standing in front of it. If the locker door remains open for more than 15 minutes, the locker may automatically be released and made available to another customer. Always make sure the door is properly closed before leaving the location..

How do I end my rental?

After collecting all your belongings, check out using the link to our web app in your confirmation email or use the payment terminal at the location.

Only check out when you are completely finished with the locker. Once you have checked out, the locker will be released and may be rented by another customer.

Why do I have to pay an additional amount when I return?

If you return after your rental period has ended, you must pay the outstanding amount before you can open your locker again.

Do I have to pay extra if I am only a few minutes late?

Yes. Lockerpoint is a fully automated service and the locker management system cannot make exceptions. We recommend returning before your rental period expires.

Can I continue using the locker after making an additional payment?

Yes. After paying the outstanding amount, you can continue using the locker for the remaining part of the newly paid rental period.

What happens if the location is closed while my luggage is still inside?

If the location itself is closed, you may not be able to access your locker until the location reopens.

Always check the opening hours of your chosen location in advance. You can find them on our locations page.

Can I leave my luggage in a locker for several days?

Yes, provided that you pay for the full rental period. The maximum permitted rental period is 10 consecutive days. If you wish to rent a locker for longer, please contact us.

If a locker remains in use for more than three days without the required payment or without prior arrangement, Lockerpoint reserves the right to remove the luggage from the locker.

My luggage has been removed from the locker. What should I do?

Removed luggage is stored for a maximum of one month. Please contact us to arrange collection.

Administration and storage costs of EUR 50 may apply, in addition to any outstanding locker rental charges. If the luggage is not collected within one month, it may be disposed of.

How can I pay online?

The available payment methods may vary by country and location. Depending on the location, you may be able to pay using Wero, Bancontact, PayPal or a debit or credit card.

The available payment methods will be displayed during the online booking process.

How can I pay at the location?

Our payment terminals accept commonly used debit cards and credit cards, including Mastercard and Visa. Contactless payment is also available.

Can I pay in cash?

No. Lockerpoint locations are cashless. Payment must be completed online or at the payment terminal using one of the available electronic payment methods.

Can I pay contactlessly?

Yes, contactless payment is available at our payment terminals.

Can I receive an invoice?

Yes. Please contact us after completing your payment and provide the relevant payment information and invoice details.

How safe is my luggage at Lockerpoint?

Our lockers are specifically designed for the secure storage of luggage. Depending on the location, additional security measures may include camera surveillance, controlled access and regular monitoring.

Only you should have access to your personal rental information. Never share the link to your web app or your PIN code with anyone else.

What can I do to keep my belongings safe?

Keep your luggage with you until you place it inside the locker. Make sure all bags and suitcases are properly closed and do not leave any belongings unattended.

After placing your belongings inside the locker, always check that the locker door is fully closed.

Are my belongings insured?

Your belongings are not insured by Lockerpoint. We therefore recommend checking whether your travel insurance covers luggage stored in a locker.

Do not store valuable or prohibited items in the locker. Please consult our terms and conditions for further information.

What should I do in the event of theft?

Contact us immediately and report the incident to the local police.

Where available and legally permitted, relevant camera footage may be provided directly to the police as part of their investigation.

What are your customer service opening hours?

Our customer service team is available every day of the year from 06:00 to 23:00.

The opening hours of individual Lockerpoint locations may differ. Visit our locations page for more information.

How can I contact Lockerpoint?

Please use our contact form. To help us assist you quickly, please include the location, locker number, payment reference and the email address used for the rental, where applicable.